FAQ's

 Do you have THIS in stock?

We get this question a lot for our printed collections. Our items are print to order, which means, we rarely have anything already made. It would be a inventory nightmare for a small business such as ours to house every print in every color option and every size. We do keep some of our most popular colors and sizes in stock, but even those stock run dry. Please be sure to reach out if you need something quickly to make sure we have it in stock. 

What is Direct to Garment (DTG) printing?

Direct to Garment is a print-based system that uses specialty water-based inks. These inks are printed directly on the garment and absorbed from the garment fibers. Since DTG uses ink, unlike screen printing, it can mix a 1000's different color options to make the perfect design. Designs are created digitally with DTG so the size of the image can be modified to fit the size of the shirt since there are no physical templates to produce.

When will my item ship?

Our typically turnaround time is 5 -7 days for our graphic tees but we are known to get it out much faster! This time allows for us to get things ordered if it isn't in stock and any shipping issues from our suppliers. 

If you need something quickly, be sure to reach out. We keep a lot in stock and work on getting orders out the door promptly. 

Our acrylic and wood items typically ship 1 - 2 days. 

Boutique ready to ship items ship next business day.

If my item doesn't fit or I decide the item isn't for me, can I return? 

If a customer receives a tee and just absolutely does not like it, they can return the item within 2 days of receiving. Please notify The Twisted Hippo first by email at Thetwistedhippo@gmail.com stating order number and reason for return. The item will need to be mailed within 2 days of contacting us and a tracking number will need to be provided. Shipping fees and accumulated credit card processing fees are not refundable. All items need to be returned in the manner they were received, no stains, tears, smoke smell, pet dander, etc.

We do not accept returns or exchanges on custom items, fundraisers or seasonal (Mardi Gras, MOTMC, Cinco de Mayo, Bridal, Christmas, Halloween, 4th of July, etc.) 

We are not responsible for delayed packages. We cannot control weather or other incidents with mailing services. If your item has a tracking number and is moving through the USPS system, you will need to notify the USPS if there is a delay or lost package. During busy seasons, I would suggest priority mail. We are located in Louisiana, so be aware of how long it takes to get to your destination. 

I received my item, but it has the wrong item what should I do? 

First, I am completely sorry and take full responsibility for you receiving the wrong item. Let's get that corrected fast! Contact me through e-mail at Thetwistedhippo@gmail.com with your order number and what is wrong with the item. We will send you a label to return the item. Once we see tracking, we will get the right item out to you.

What if I want multiple shirts for a fundraiser, to resell or event (reunion, vacation, races)? 

You are in luck! We offer 10% off starting at just 10 pieces and wholesale pricing starting at 25 pieces. This is perfect for those that need fundraising tees, family reunion or vacation tees, company tees and those that want to resell. You can find more information about our bulk pricing on our Bulk & Wholesale Page. 

How do I determine my size for a women's fit in unisex style? 

I personally love unisex shirts. They aren't boxy like a labeled men's shirt. And they are true to fit. I know sounds odd that they would fit women and men, but they have some sort of magic sizing. For a relaxed fit, women should order their normal size. For a more fitted look, size down. Our size charts are in every listing. For the ultimate perfect fit, I suggest laying your favorite tee down flat, measuring and comparing to the size chart. 

How do I wash my garment?

To best preserve the graphic on your garment, wash with cold water. Do not use products containing bleach. Do not use fabric softener. If you use PODS, they contain fabric softener.  DO NOT wash with jeans or hoodies with zippers. I know people do this, I am guilty of it too, but it can and will scratch the print. - this is for ANY garment. We cannot exchange or refund for caring for the garment incorrectly. WASH before wearing!! We use a pretreat which contains chemicals to adhere the ink. Also, failure to prewash before wearing in outside heat, can cause sun staining in our lighter garments and will not be refunded due to lack of prewash. Prewash is on the packing slip along with a sticker on the package to make sure you that information on hand.

Do you offer local pickup?

Yes. Local pickup is in Madisonville, LA. There is an option when checking out for pickup. Pick up location will be sent via email once item is ready for pickup. Make sure your email is correct. All pickups are done before dark and within 3 - 4 days. If you have not picked up your items with in 3 - 4 days, a reminder will be sent. Once a month has passed, and the item as not been picked up, you will need to reach out to make arrangements for pick up.  NO refunds will be given for items not picked up. 

What brand shirts do you use? 

We use primarily Bella + Canvas unisex and Comfort Color tees. Our hoodies are either Independent Trading Company (ITC), Comfort Colors, Bella + Canvas.  Our sweatshirts range from Bella + Canvas, Comfort Colors or Independent Trading Company.

Bella + Canvas: 100% rungspun cotton

Comfort Colors: garment-dyed 100% rungspun cotton

ITC Hoodie: 80/20 cotton/polyester blend fleece with 100% cotton 20 singles face yarn. (Side note, other small businesses sell the cheap Gildan ones that are mainly polyester - these are super soft!) I mainly use ITC hoodies for school fundraisers. 

Do we deliver? 

We do not deliver as our time is focused on inhouse production. If you absolutely need items delivered, there will be a delivery charge of $5 for every 20 minutes of time which includes drive time to and from our location. 

Can I try before I buy?

We are currently an online boutique and only allow online shopping. We do fit checks on our boutique collection and also list size charts. We try to be thorough in our descriptions for those special boutique items.