FAQ's

 What is Direct to Garment (DTG) printing?

Direct to Garment is a print-based system that uses specialty water-based inks. These inks are printed directly on the garment and absorbed from the garment fibers. Since DTG uses ink, unlike screen printing, it can mix a 1000's different color options to make the perfect design. Designs are created digitally with DTG so the size of the image can be modified to fit the size of the shirt since there are no physical templates to produce.

When will my item ship?

 As of October 2023, I am on a 5 - 7 business day turnaround. Remember as the holidays get closer, the processing time usually gets longer. Reach out if you need something sooner and I'll see if I have it in stock. 

If my item doesn't fit or I decide the item isn't for me, can I return? 

I certainly want our customers to feel confident in their purchase. If the item is received and it is the wrong size, feel free to exchange it for the right size. All cost of shipping is on the customer since we do include size charts in each listing.

If a customer receives a tee and just absolutely does not like it, they can return the item within 2 days of receiving. Please notify The Twisted Hippo first by email at Thetwistedhippo@gmail.com stating order number and reason for return. The item will need to be mailed within 2 days of contacting us and a tracking number will need to be provided. Once the item is returned, a refund will be processed minus shipping fees and credit card fees. Shipping fees and accumulated credit card processing fees are not refundable. All items need to be returned in the manner they were received, no stains, tears, smoke smell, pet dander, etc.

We do not accept returns or exchanges on custom items, fundraisers or seasonal. 

I received my item, but it has the wrong item what should I do? 

First I am completely sorry and take full responsibility for you receiving the wrong item. Let's get that corrected fast! Contact me through e-mail at Thetwistedhippo@gmail.com with your order number and what is wrong with the item. I will send you the correct item promptly. I will also send a prepaid label and envelope for you to send back the wrong tee in good faith. 

What if I want multiple shirts for a fundraiser, to resell or event (reunion, vacation, races)? 

You are in luck! We offer 10% off starting at just 10 pieces and wholesale pricing starting at 25 pieces. This is perfect for those that need fundraising tees, family reunion or vacation tees, company tees and those that want to resell. You can find more information about our bulk pricing on our Bulk & Wholesale Page. 

How do I determine my size for a women's fit in unisex style? 

I personally love unisex shirts. They aren't boxy like a labeled men's shirt. And they are true to fit. I know sounds odd that they would fit women and men, but they have some sort of magic sizing. For a relaxed fit, women should order their normal size. For a more fitted look, size down. Our size charts are in every listing so you don't have to click back here for sizing. For the ultimate perfect fit, I suggest laying your favorite tee down flat, measuring and comparing to the size chart. 

What is the order of a monogram? 

I love monograms. It personalizes an article of clothing without revealing your whole name. A typically monogram will be in this order:

First Name, Last Name, Middle Name. 

Jane Marie Doe would be JDM

When purchasing any of our monogram custom designs be sure to type out the exact order you want the letters to be in the notes to seller area at checkout. 

How do I wash my garment?

To best preserve the graphic on your garment, wash with cold water. I recommend hand washing the first time or wash on delicate. Do not use products containing bleach. Do not use fabric softener. If you use PODS, they contain fabric softener.  DO NOT wash with jeans or hoodies with zippers. I know people do this, I am guilty of it too, but it can and will scratch the print. - this is for ANY garment. We cannot exchange or refund for miscare of garment.

Do you offer local pickup?

Yes. Local pickup is in Madisonville, LA. You can use code LOCAL at checkout to defer shipping. Pick up location will be sent via email once item is ready for pickup. Make sure your email is correct. All pickups are done before dark and within 3 - 4 days. 

What brand shirts do you use? 

We use primarily Bella + Canvas unisex and Comfort Color tees. Our hoodies are either Independent Trading Company (ITC) or Bella + Canvas.  Our sweatshirts range from Bella + Canvas, Comfort Colors or Independent Trading Company.

Bella + Canvas: 100% rungspun cotton

Comfort Colors: garment-dyed 100% rungspun cotton

ITC: 80/20 cotton/polyester blend fleece with 100% cotton 20 singles face yarn. (Side note, other small businesses sell the cheap Gildan ones that are mainly polyester - these are super soft!)