What is Direct to Garment (DTG) printing?

Direct to Garment is a print-based system that uses specialty water-based inks. These inks are printed directly on the garment and absorbed from the garment fibers. Since DTG uses ink, unlike screen printing, it can mix a 1000's different color options to make the perfect design. Designs are created digitally with DTG so the size of the image can be modified to fit the size of the shirt since there are no physical templates to produce.

When will my item ship?

We have reached the end of our busy season. Items are usually shipped within 7 - 10 business days but sooner if we have it in stock. Feel free to reach out to use to see if we have your color and size in stock. This applies to graphic tees. All other items ship within 2 days. 

If my item doesn't fit or I decide the item isn't for me, can I return? 

If a customer receives a tee and just absolutely does not like it, they can return the item within 2 days of receiving. Please notify The Twisted Hippo first by email at Thetwistedhippo@gmail.com stating order number and reason for return. The item will need to be mailed within 2 days of contacting us and a tracking number will need to be provided. Once the item is returned, a refund will be processed minus shipping fees, credit card fees and $5 restock fee. Shipping fees and accumulated credit card processing fees are not refundable. All items need to be returned in the manner they were received, no stains, tears, smoke smell, pet dander, etc.

We do not accept returns or exchanges on custom items, fundraisers or seasonal (Mardi Gras, Festival Specific Themed, MOTMC, Cinco de Mayo, Christmas, Halloween, 4th of July, etc.) 

I received my item, but it has the wrong item what should I do? 

First I am completely sorry and take full responsibility for you receiving the wrong item. Let's get that corrected fast! Contact me through e-mail at Thetwistedhippo@gmail.com with your order number and what is wrong with the item. We will send you a label to return the item. Once we see tracking, we will get the right item out to you. Why when we see tracking? We have so many instances in the past that we have sent the item immediately with a return envelope and label out of good faith and the item is never returned. Due to those circumstances, we changed our policy. 

What if I want multiple shirts for a fundraiser, to resell or event (reunion, vacation, races)? 

You are in luck! We offer 10% off starting at just 10 pieces and wholesale pricing starting at 25 pieces. This is perfect for those that need fundraising tees, family reunion or vacation tees, company tees and those that want to resell. You can find more information about our bulk pricing on our Bulk & Wholesale Page

How do I determine my size for a women's fit in unisex style? 

I personally love unisex shirts. They aren't boxy like a labeled men's shirt. And they are true to fit. I know sounds odd that they would fit women and men, but they have some sort of magic sizing. For a relaxed fit, women should order their normal size. For a more fitted look, size down. Our size charts are in every listing so you don't have to click back here for sizing. For the ultimate perfect fit, I suggest laying your favorite tee down flat, measuring and comparing to the size chart. 

What is the order of a monogram? 

I love monograms. It personalizes an article of clothing without revealing your whole name. A typically monogram will be in this order:

First Name, Last Name, Middle Name. 

Jane Marie Doe would be JDM

When purchasing any of our monogram custom designs be sure to type out the exact order you want the letters to be in the notes to seller area at checkout. 

How do I wash my garment?

To best preserve the graphic on your garment, wash with cold water. I recommend hand washing the first time or wash on delicate. Do not use products containing bleach. Do not use fabric softener. If you use PODS, they contain fabric softener.  DO NOT wash with jeans or hoodies with zippers. I know people do this, I am guilty of it too, but it can and will scratch the print. - this is for ANY garment. We cannot exchange or refund for caring for the garment incorrectly. 

Do you offer local pickup?

Yes. Local pickup is in Madisonville, LA. There is an option when checking out for pickup. Pick up location will be sent via email once item is ready for pickup. Make sure your email is correct. All pickups are done before dark and within 3 - 4 days. If you have not picked up your items with in 3 - 4 days, a reminder will be sent. Once a month has passed, and the item as not been picked up, you will need to reach out to make arrangements for pick up. If the item is not picked up within 3 months, the item is considered abandoned. NO refunds will be given for items not picked up. 

What brand shirts do you use? 

We use primarily Bella + Canvas unisex and Comfort Color tees. Our hoodies are either Independent Trading Company (ITC) or Bella + Canvas.  Our sweatshirts range from Bella + Canvas, Comfort Colors or Independent Trading Company.

Bella + Canvas: 100% rungspun cotton

Comfort Colors: garment-dyed 100% rungspun cotton

ITC Hoodie: 80/20 cotton/polyester blend fleece with 100% cotton 20 singles face yarn. (Side note, other small businesses sell the cheap Gildan ones that are mainly polyester - these are super soft!) I mainly use ITC hoodies for school fundraisers.